the black screen keeps comming back when the laptop automatically goes in sleep mode, or when the laptop hibernates, or when it is shut down and powered. Here's the things I've tried/recorded about the laptop: Plugged AC adapter in … Edit 1: Disconnected the Hall Sensor from the board and still no difference. I also tried the trick of disconnecting battery, plug in ac adapter and then plug in battery. Customer said it won't turn on. I have no way of testing another screen on it to see if I am actually getting something from the OS. Plugged back into the board and same result of Power LED 15 on/5 off, Checked all cables and re-seated with battery disconnected. Take care and have a blessed week ahead. To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos. It will only turn on once I connect the ac adapter. Thanks for posting. There never seems to be a solution posted and I know it is a hardware defect that happens to the screen. I just sent you a private message. Refer this article to further troubleshoot black screen issues with your PC. Re-connected battery, nothing changed. Many of them are suffering with a random black screen of death. By using this site, you accept the. Without warning, the screen goes black (with the laptop still on and power button alight). I think the customer doesn't want to put any money into it, so I'll just leave it as is. I hope this helps resolve this issue completely. I can see from this forum that there are hundreds of people with the same problem looking for answers. Held power button on keyboard for 20 seconds and the Power LED stays off. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It seems it happens about a year out so just past warranty so the calling in is no good. This caused the Power LED to turn on and then do the 15 on/5 off light cycle. Here's the things I've tried/recorded about the laptop: I have not tried any USB restore or anything like that. I can see it's charging/charged and Power LED works, but the screen stays black. Once you have put in your product number and filled out the information you will get a phone number and a case number. Hi, I bought hp envy laptop and on the fifth time of using it the screen went black and wouldn't change. A new thing I found was if I disconnect/reconnect the battery, then connect the keyboard and press the Power Button, it won't turn on. Let the laptop charge over night for about 10 hours. I can see it's charging/charged and Power LED works, but the screen stays black. Got a Chromebook 11-v025wm I'm working on. Ask the community. 01:27 PM No amount of button pressing or clicking of the mouse will reactive (wake) the screen. They will likely request information from you in order to look up your case details or product serial number. Please check the mailbox icon at the top-right corner of this screen. You can reach HP Total Care by filling out the Contact HP Form. Additionally, keep in mind not to publicly post serial numbers and case details. ‎08-18-2015 ‎06-28-2018 If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help. - edited Thanks, Sandy. - edited 08:25 AM If it does not work, I am sending you a private message. ... Hi, I bought hp envy laptop and on the fifth time of using it the screen went black and wouldn't change. If it were just one laptop, I'd think it was a fault. Please look for a private message from an identified HP contact. Customer said it won't turn on. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. HP must know there is a problem and could post a real solution. Since your model is just a month old give us a call. by 01:54 PM the bios update unfortnately seems to not to fix the issue permanently No pattern evident (sometimes they are running off a battery, mains power, sometimes using MSWord, sometimes idle...). With laptop fully shut off, tested the Hall Sensor by putting a magnet near it and removing it. Please check the mailbox icon at the top-right corner of this screen. Step 1: Hold the power button to switch off your Chromebook Step 2: Press and hold the “Refresh Button” plus “Power Button” to power on Chromebook Step 3: Release the “Refresh Button” after your Chromebook is powered on. It did nothing. I actually cannot do a power wash because there is nothing on the screen. Charging LED light is now solid white, no longer amber. Here the Youtube video which you can refer to do that:-  https://www.youtube.com/watch?v=XTNU_Gqw394. I have brought your issue to the attention of an appropriate team within HP. Please check your Private message icon on the upper right corner of your HP Forums profile. - last edited on I have been looking for a solution to this issue for 2 years and we have hundreds of HP Chromebooks with this being the most common problem. Ask the community. But with many doing it (once a fotnight approx) it makes me think there's a bigger fault with the model/software? 11:40 AM. A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. It is a terrific place to find answers and tips! Acts like it is stuck in a sleep state. By using this site, you accept the. I understand that Chromebook is not turning on and also see that you have done multiple troubleshooting steps to fix it, I will be delighted to assist you here. Thanks for your help! **Preface** Been building and repairing PC's for nearly 20 years... Got a Chromebook 11-v025wm I'm working on. Acts like it is stuck in a sleep state. See Updating Drivers and Software with Windows Update (Windows 10, and Using HP Support Assistant (Windows 10, 8, 7) for more information. Without warning, the screen goes black (with the laptop still on and power button alight). I know at least it's getting power as the power LED light comes on when opening the lid or pressing the power button, but I don't get any backlight or nothing from the screen. 11:11 AM Didn't find what you were looking for? I am sending you a private message. We have bought several of these models of laptop for our school. Next, to your profile Name, you should see a little blue envelope, please click on it.